Return and Refund Policy
We would Be Happy To Assist You
Cashew House is an exclusive platform which sells premium quality cashew nuts. We do our best to serve customers with at most care and support. As we exclusively sell cashew nuts which fall under the food category our shipments are non returnable and refundable. Still there could be rare occasions that a customer can claim a return or refund.
Who Can Apply for a Return and Refund Process ?
- You received a different cashew nut quantity or grade than you ordered for.
- You received a cashew nut package that is fully damaged or in unusable condition which is highly unlikely.
- In case a shipment is lost in transit or got returned back to us due to some issues from the logistics side.
How Can I Initiate a Return and Refund Process
In the case of different product or damaged shipments. You can send click photos of the package/product you received and send us at email@example.com or WhatsApp at 96 15 99 55 99. We will verify the incident and support you accordingly within one working day. Please mention the order date and order id along with this communication.
Conditions for Return and Refund Process
- The return and refund process should be initiated with 24 hours of the package being delivered.
- Our team will verify and approve your return and refund process based on the photographs and internal cross-check data.
- Once approved from our end, you can choose either for replacement or refund.
- The products/package must be returned in the original condition they were received.
- Cashew nut inner vacuum pouch should not be opened or torn
- If your address is in a non-serviceable pickup area. you will have to send the product of your own and we will refund the logistics cost once we receive it.
- Once your return is received and inspected, we will send you an email / WhatsApp message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Order Cancellation Policy
As we mentioned in the website and product pages, each cashew nut package is packed against the order. Our express shipping policy ensures every order is processed and packed within a limited time slot. In this case, we do not encourage order cancellations as it may have already been shipped.